Articles by Dick Rossman

12 Goals for Print Company Leaders for 2012
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Creating Your Operations Performance Dashboard
There are a host of Key Performance Indicators (KPI's) to measure our company's performance that we should be developing and using as a dashboard that are operations-driven. Useful indicators can be created for sales, planning and scheduling, prepress, pressroom and bindery, quality control/samples, shipping, and every other production department in the company ...
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Top Ten Questions Printing Company Leaders Need to Ask in 2010
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Do You Really Know All You Need to Know about Your Customers?
In this era of declining customer loyalty and fierce competition for every bit of business, today’s printing company owners and their representatives must not only understand what makes their business successful but also what makes their customers’ businesses successful... Full Article

People on your Bus
This has been a difficult 18 months or so for the human resources side of your company. You may have had a layoff or two; had to cut salaries; reduced your workweek, or all the above, and good people may have left your company. Now you are operating with fewer people and business may be improving a bit ... Full Article